Protocol and etiquette

There are a number of rules, included in what we usually call “Protocol”. This series of “rules of behaviour” is something that every waiter or expert in the hotel and catering industry must know and practice. Nowadays, what we call “Protocol” in the catering service has evolved over the last years and there are many things to take into consideration.

Undoubtedly more than one person has asked themselves what is the difference between protocol and etiquette and do they only have a bearing on diplomacy or whether they actually have something to do with ordinary mortals. Let’s look at the definitions. Etiquette Is the combination of rules and customs that allow us to behave correctly …

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